1. Home
  2. Responsible Gaming
🛡️ Responsible Gaming:Set deposit limits, loss limits, and self-exclusion in your 99group account 🔞 18+ Only:The 99group platform is for users aged 18 and above only 💡 Play Smart:Betting is entertainment – not a solution to financial problems 🤝 Support:Contact the 99group team via 24/7 live chat if you need assistance ⚖️ You're in Control:Self-control tools are available in your 99group account settings at any time 🛡️ Responsible Gaming:Set deposit limits, loss limits, and self-exclusion in your 99group account 🔞 18+ Only:The 99group platform is for users aged 18 and above only 💡 Play Smart:Betting is entertainment – not a solution to financial problems 🤝 Support:Contact the 99group team via 24/7 live chat if you need assistance ⚖️ You're in Control:Self-control tools are available in your 99group account settings at any time
99group's Commitment to Malaysian Players

Responsible Gaming

Play Safe at 99group – Malaysia Responsible Gaming Guide

99group believes the best kind of betting is done with full awareness, clear control and well-considered limits. This page outlines the control tools, smart-play guidelines and support resources that 99group provides for every member in Malaysia.

Register & Set Your Limits FAQ
🛡️ Control Tools Available to You
Daily, weekly & monthly deposit limits
Loss limit with automatic stop
Self-exclusion break feature (24 hours, 7 days, 30 days)
Long-term self-exclusion
Betting history & spending review
24/7 Bahasa Melayu support for immediate assistance
All these tools are accessible directly in Account Settings your account without needing to contact support.
18+
Minimum Age Requirement
6
Available Control Tools
24/7
Bahasa Melayu Support
RM 20
Minimum Deposit Limit

Player Protection Tools

Six Responsible Gaming Tools at 99group

99group provides a comprehensive set of control tools to help you stay in control of your gaming habits. All tools are accessible directly in your account settings — no approval process or support contact required.

Deposit Limits
Set a daily, weekly, or monthly deposit limit that takes effect immediately. Once the limit is reached, the 99group system will automatically block any additional deposits until the limit period renews. You can lower your limit at any time, but increasing it requires a 48-hour cooling-off period to give you time to reconsider.
Loss Limit
Set the maximum amount you are comfortable losing per day, week, or month. Once your loss limit is reached, the 99group platform will automatically end your betting session for the defined period. This is one of the most effective tools for preventing "chasing losses" — the dangerous habit of trying to recover losses by wagering more.
Temporary Self-Exclusion
Need a break from playing? The self-break feature lets you put your 99group account into inactive mode for 24 hours, 7 days, or 30 days — whichever you prefer. During the break period, you will not be able to log in or make any deposits. Your account balance remains safe and fully accessible once the break period ends.
Self-Exclusion
For players who feel they need to stop playing for a longer period, 99group offers self-exclusion for 3 months, 6 months, 1 year, or permanently. During the self-exclusion period, your account will be fully closed and you will not receive any marketing communications from 99group. This is a decision we respect completely.
Gaming History Review
Access a complete record of all your betting activity on 99group — deposits, withdrawals, and your full gaming history across slots, sports, Live Casino, and Poker — filtered by date and time period. Reviewing your gaming history regularly is a good habit to ensure your play stays within your own limits and aligns with the budget you have set.
Promotional Notification Controls
You have full control over the marketing communications you receive from 99group. Unsubscribe from promotional emails, bonus notifications and offer messages at any time through your account settings, effective immediately. Security and transaction-related communications will continue to be sent to protect your account, but all marketing can be stopped at any time upon your request.
Contents
1. What Is Responsible Gambling 2. Smart Play Principles 3. Signs of Problem Gambling 4. How to Use the Control Tools 5. Child Protection 6. Support Resources 7. 99group's Commitment

This page is the primary resource for all 99group members in Malaysia on responsible gaming. If you or someone you know is experiencing gambling-related issues, please contact the 99group support team via live chat or email at support@99group.xyz. Assistance is available 24 hours a day, 7 days a week in Bahasa Melayu.

1 What Is Responsible Gaming?

Responsible gambling is an approach to betting that prioritises personal control, risk awareness, and a healthy balance between entertainment and everyday responsibilities. It means you play because you enjoy it – not because you feel compelled to, are under stress, or are trying to cover debts.

At 99group, we take seriously our responsibility to ensure our platform is used in a healthy and safe manner. We understand that for most members in Malaysia, betting is an enjoyable form of entertainment — much like watching a Malaysia Super League match or a live BWF World Tour badminton broadcast. However, we also recognise that for a small number of people, it can become a problem if not managed properly.

That is why we invest in comprehensive control tools, train our support team to identify warning signs, and provide clear information on how to get help. Responsible gaming is not just a policy for us — it is a core value that shapes how 99group operates every day.

The core principles of responsible gaming that 99group upholds are straightforward: set your limits before playing, stick to them, and stop once they are reached. Your cash balance can be withdrawn at any time – there is no reason to keep playing beyond the limits you have set for yourself.

2 Smart Play Principles at 99group

Here is a set of practical guidelines we encourage every 99group member to follow to keep their gaming experience enjoyable and in check:

  • Set a budget before you start playing. Decide how much you are comfortable spending on entertainment this month – the same way you would budget for dining out or catching a movie. Only deposit an amount you are fully comfortable losing. Do not treat your deposit as an investment you expect to get back.
  • Treat every deposit as a cost of entertainment. When you enjoy a slots tournament or watch a Live Casino baccarat game on 99group, you are paying for that entertainment experience — much like buying a concert ticket or subscribing to a streaming service. Winnings are a pleasant bonus, not a guarantee.
  • Do not try to chase your losses. Chasing losses — trying to win back money you have lost by placing more bets — is one of the most dangerous habits in gambling. Once you have reached your loss limit, stop. There will always be another opportunity another day.
  • Take regular breaks. Avoid playing for extended periods without a break. Set time reminders in your 99group account settings. Step away, drink some water, do something else. Distance from the screen helps you make clearer decisions.
  • Don't play when you're not in the right headspace. If you are feeling stressed, angry, sad or under financial pressure, it is not a good time to play. Decisions made in an emotionally unstable state are rarely sound ones.
  • Never play with borrowed money. Gambling with borrowed money — whether from family members, friends, or financial loans — is a serious warning sign. Money used for playing must be surplus funds not needed for daily expenses, bills, or other financial commitments.
  • Balance it with other activities. Make sure online betting is not the only form of entertainment in your life. Spend time with family and friends, be active, or pursue other hobbies. Balance is the key to a healthy relationship with any form of entertainment.

3 Warning Signs of Problem Gambling to Watch Out For

Problem gambling rarely develops overnight — it typically builds gradually. Recognising the early warning signs is the most important step toward getting help before the situation becomes more serious. Here are the signs to watch for in yourself or someone you care about:

Gambling with Money Needed for Basic Necessities
Using money set aside for bills, rent, food, or family needs to fund gambling is a serious warning sign that requires immediate action.
Constantly Chasing Losses
Feeling compelled to keep playing after a loss in hopes of winning back what you lost — this pattern can lead to increasingly larger losses.
Hiding Gambling Activity
Lying to family members or friends about the time and money spent gambling, or feeling the need to hide your gaming activity.
Unable to Stop Even When You Want To
Tried to cut down or stop gambling but could not. Feeling restless, irritable or on edge when unable to play.
Neglecting Family, Work, or Responsibilities
Gambling begins to interfere with your personal relationships, work performance, studies, or other important daily responsibilities.
Borrowing Money to Gamble
Borrowing money from family, friends, or through financial loans to fund gambling is a sign that requires immediate attention and professional help.

If you identify two or more of the above signs in yourself, we encourage you to use the self-break or self-exclusion tools in your 99group account immediately, and to seek support from our team or a relevant problem gambling support organisation. You are not alone and help is available.

How to Use the Control Tools

Simple Steps to Set Your Limits on 99group

The 99group control tools are designed to be easy to use. Here is how to access and activate limits within your account.

1
Log In to Your 99group Account
Go to login page and enter your account details. Make sure you are in a safe and private environment when configuring your control settings.
2
Go to Account Settings > Responsible Gambling
Click the profile icon at the top of the screen, then select "Account Settings". You will find a dedicated "Responsible Gambling" section containing all available control tools.
3
Choose Your Desired Control Tool
Choose the type of limit you want to set — deposit, loss, cooling-off, or self-exclusion. Enter the value or duration that suits your needs. The system will ask for confirmation before the limit is applied.
4
Limits Take Effect Immediately
All limits set through the control panel take effect immediately. You will receive a confirmation email to your registered address. To increase a limit, a 48-hour cooling-off period applies as an added safeguard.

Deposit Limit Example

Monthly Deposit Limit Visualisation

The example below shows how the monthly deposit limit works to help you maintain control over your spending.

Deposit Limit Status – Illustrative Example
Daily Limit (RM 100)0%
Weekly Limit (RM 500)0%
Monthly Limit (RM 1,500)0%
Important note on deposit limits:
Deposits via DuitNow, FPX, TNG, GrabPay, Boost & ShopeePay all count toward the limit.
Reducing a limit takes effect immediately. Increasing a limit requires a 48-hour cooling-off period.
Weekly and monthly limits do not permit a total amount higher than the combined daily limits.

Self-Assessment

Is Your Gaming Still Under Control?

Answer the short questions below honestly to help you assess whether your gaming habits are still healthy. All responses are for your personal use only and are not submitted to 99group.

Have you ever gambled beyond the spending limit you set for yourself?
Never
Sometimes
Frequently
Have you ever played longer than planned in an attempt to recover your losses?
Never
Once or twice
Often
Is your betting activity affecting your relationships with family or friends?
Not at all
Once or twice
Yes, frequently
Have you ever gambled with money meant for bills or basic necessities?
Never
Once only
More than once

Child Protection

Protecting Young People from Gambling

The 99group platform is strictly for individuals aged 18 and above. We enforce this age requirement through a thorough identity verification (KYC) process at registration. That said, we recognise that technical measures alone are not enough – education and awareness within the family are equally important.

If you share a device with younger family members, we encourage you to:

  • Always log out of your 99group account when you are done playing.
  • Use a strong, unique password that other family members cannot easily guess.
  • Enable parental control software on any devices shared with children.
  • Have open conversations with your children about the risks of gambling and the importance of the minimum age requirement.

If you suspect a minor has accessed the 99group platform, contact us immediately at support@99group.xyz and we will take the appropriate action as quickly as possible.

Support Resources

Where to Get Help?

If you or someone you know needs help with a gambling problem, there are several support resources available to you. 99group encourages you to seek help early without shame — problem gambling is a health issue that can be addressed with the right support.

99group Support – 24/7 Live Chat
Our Bahasa Malaysia-speaking support team can help you activate control tools or provide information on further support resources. This is an easy first point of contact, with no awkwardness involved.
99group Support Email
Send an email to support@99group.xyz with the subject line "Responsible Gaming Assistance Request" for more personalised and confidential help from our team.
Ministry of Health Malaysia (KKM)
KKM provides counselling and mental health support services at hospitals and clinics throughout Malaysia. Contact the Malaysia health helpline for more information about services near you.

All communications with the 99group team regarding responsible gaming are completely confidential. Any information you share will not be used for any other purpose and will not affect your account status in any way that is detrimental to you.

99group's Commitment

What 99group Does to Support Responsible Gaming

Responsible gaming at 99group is more than a written policy — it is reflected in how our platform is designed, how our team is trained, and the decisions we make every day.

🔞
18+ Enforcement
Rigorous KYC during registration and ongoing age verification to ensure no underage players.
🚫
No Aggressive Marketing
99group does not send unsolicited bonus offers to members who are currently on a self-exclusion or cooling-off period.
👁️
Play Pattern Monitoring
The 99group team monitors playing patterns for signs of problem behaviour and proactively reaches out to members of concern.
📚
Ongoing Team Training
All 99group support staff receive dedicated training to identify and handle responsible gaming concerns with sensitivity.

FAQ

Frequently Asked Questions on Responsible Gaming

Answers to the most common questions from Malaysian members about control tools and responsible gaming policies at 99group.

Yes, deposit limits can be changed through your 99group account settings at any time. However, there is an important distinction: reducing a deposit limit takes effect immediately — this allows you to act quickly if you feel you need to tighten your controls. Increasing a deposit limit, on the other hand, requires a mandatory 48-hour cooling-off period before the higher limit comes into force. This cooling-off period is a safeguard designed to prevent you from raising your limit impulsively or when you are in an emotionally unsettled state. After 48 hours, if you still wish to increase the limit, the system will apply the change automatically.

Your funds in your 99group account remain safe and untouched during a self-exclusion period. Your money stays in your account, and you can request a withdrawal even while the account is in self-exclusion mode — you just won't be able to make new deposits or play. To withdraw your balance during a self-exclusion period, please contact the 99group support team via live chat or email at support@99group.xyz and we will help process your withdrawal to your registered payment method, such as DuitNow, FPX, or your digital wallet.

No. When you activate self-exclusion on 99group, our system will stop all marketing communications, including promotional emails, bonus notifications, latest offers, and any other messages encouraging you to play. This is a core part of 99group's commitment to responsible gaming — we will not try to "lure" you back once you have made the decision to take a break. You may still receive important account security emails, such as suspicious login attempt notifications, as these are to protect your account and are not marketing communications.

The loss limit on 99group tracks your total net losses across all game types – slots, Live Casino (baccarat, roulette, blackjack), Sports Betting on Malaysia Super League, badminton, poker and e-sports – all counted together under a single limit. Once your total net losses reach the limit you have set, the system will automatically stop your betting session for that limit period (daily, weekly or monthly). You will be unable to place any new bets until the limit period resets. Any winnings you receive will reduce your net loss total – so this limit measures your actual losses, not the total amount wagered.

No. Self-exclusion at 99group is tied to your identity — not just your existing account. This means registering a new account using the same name, the same identification number, or the same payment method during the self-exclusion period is prohibited and will be detected by our system. If a new account is successfully created in violation of an active self-exclusion, it will be closed and all funds held pending investigation. Self-exclusion is a serious agreement between you and 99group, one we respect and enforce strictly because it exists to protect your best interests.

Related Documents – Terms & Conditions and Privacy Policy of 99group

This Responsible Gambling page should be read in conjunction with the 99group Terms & Conditions and Privacy Policy. The Terms & Conditions contain full provisions on age restrictions, platform use and member responsibilities. The Privacy Policy explains how your personal data is fully protected in accordance with Malaysia's PDPA 2010.

Read Terms & Conditions → Read Privacy Policy →

Play Smart and Responsibly at 99group

Register your 99group account today and take advantage of the most complete set of responsible gaming controls available in Malaysia. Set your limits before you play and enjoy slots, Live Casino, Sports Betting, and badminton — with the peace of mind that you are always in control.

Register & Set My Limits Log In to Account
6
Control Tools
Immediately
Limits Enforced
24/7
Malay Support
18+
Age Limit

Betting involves risk. Play responsibly. 18+ only. Terms & Conditions apply.

Bahasa Melayu