99group Malaysia Platform Terms & Conditions

1 Introduction

99group is an online sports betting and casino platform serving the needs of Malaysian players. The platform offers a wide range of games including Live Casino, slots, football Sports Betting, badminton, poker, and e-sports. All 99group services are subject to the terms and conditions set out in this document.

This Terms & Conditions document governs the relationship between 99group and every individual who registers or uses this platform. These terms complement any game-specific rules, promotional policies, and privacy policies published separately by 99group from time to time. In the event of any conflict between those documents, these main Terms & Conditions shall prevail unless explicitly stated otherwise.

Your continued use of the 99group platform following any amendments to these Terms & Conditions will be deemed as your acceptance of those changes. It is your responsibility to review this document periodically to ensure you remain informed of the latest applicable terms.

2 Member Eligibility

To register and use the 99group platform, you must meet all of the following eligibility requirements:

• Aged 18 years old or above at the time of registration. 99group reserves the right to reject any application or close the account of any individual found to be under this age limit.
• Is legally capable of entering into a binding agreement in Malaysia.
• Is not a citizen or resident of any jurisdiction where access to online betting services is prohibited or restricted under local law.
• Not being on any self-exclusion list under any relevant responsible gambling programme.
• Acting on your own behalf and not as an agent, representative, or intermediary for any third party.

3 Account Registration

The 99group account registration process requires you to provide accurate, complete, and current information. Details requested during registration include your full name as shown on your identification card, an active Malaysian phone number, a valid email address, and any other information required for the identity verification (KYC) process.

Each individual is permitted to register and maintain only one active account only on 99group. Registering multiple accounts under the same individual is strictly prohibited, regardless of the registration method or payment channel used. Violations of this rule may result in the closure of all associated accounts and the forfeiture of all account balances.

You are fully responsible for:

• Ensuring your account information is kept up to date and accurate at all times.
• Keeping your password and account login details confidential.
• Notifying 99group immediately if you suspect any unauthorised use of your account.
• Ensuring that the device you use to access 99group is secure and free from malicious software.

99group will not be held liable for any losses arising from unauthorised access to your account as a result of your failure to keep your login credentials secure.

4 Deposits, Withdrawals & Financial Transactions

All financial transactions on the 99group platform are conducted in Malaysian Ringgit (MYR). 99group only accepts legitimate payment methods recognised in Malaysia. The use of foreign or unlicensed payment methods is prohibited.

The payment methods accepted by 99group are as follows:

Withdrawals will only be processed to the same payment method and account name used for the deposit. This is an important security measure to prevent fraud. 99group reserves the right to request additional verification — such as a copy of your identity card or bank statement — before approving large or unusual withdrawals. Such requests are part of our standard KYC procedures and are not an indication of any inability to pay.

5 Bonuses & Promotions

99group offers a variety of bonuses and promotions to members from time to time. All bonuses and promotions are subject to the specific terms and conditions stated alongside each offer. Promotion-specific terms are in addition to these general Terms & Conditions and should be read together with them.

The general principles that apply to all 99group bonuses and promotions are:

• Rollover requirement: All deposit bonuses and welcome bonuses are subject to a rollover (wagering requirement) that must be met before the bonus or any winnings derived from it can be withdrawn.
• Validity period: Each bonus has a specified validity period. Any unused bonuses or unfulfilled rollover requirements within the stipulated timeframe will automatically expire and be forfeited.
• One claim per individual: Each promotion may only be claimed once per individual, household, device, or IP address, unless explicitly stated otherwise.
• Legitimate use: Bonuses must be used with genuine play intent and not to exploit or manipulate the system dishonestly.
• Right to cancel: 99group reserves the right to void any related bonuses and winnings if there is evidence of abuse, manipulation, or fraud.

6 Betting Rules

All bets placed on the 99group platform are final once confirmed. You are solely responsible for verifying the accuracy of each bet before confirmation. Requests to cancel a confirmed bet will not be entertained, except in cases of proven technical errors originating from the 99group platform.

For Sports Betting, including Malaysia Super League football, EPL, BWF badminton, and esports:

• All bets are subject to standard sports betting rules applicable across the industry.
• Odds displayed are current at the time the bet is placed and may change before the market closes.
• In-play betting is subject to additional verification and may be rejected based on current match conditions.
• If a sporting event is postponed, cancelled, or not completed within the stipulated timeframe, standard bet settlement rules will apply.
• 99group reserves the right to limit or reject bets from accounts displaying unusual or suspicious betting patterns.

For Live Casino games including baccarat, roulette, blackjack, dragon tiger, and slots:

• All game results are final and are not subject to appeal.
• Technical failures that prevent a round from being completed will be resolved in accordance with the standard technical procedures of the relevant game provider.
• Any attempt to exploit software bugs or technical vulnerabilities is prohibited and may result in the voiding of winnings and closure of the account.

7 Restrictions & Prohibitions

The following activities are strictly prohibited on the 99group platform and may result in immediate account closure, forfeiture of funds, and legal action where applicable:

• Registering or using the platform if you are under 18 years of age.
• Registering multiple accounts or using another person's identity to register.
• Using automated software, bots, scripts, or any artificial means to automate betting or manipulate game outcomes.
• Colluding or coordinating with other players to manipulate outcomes in poker or any other multiplayer games.
• Money laundering or using the 99group platform for any unlawful financial activity.
• Providing false or misleading information during registration or the KYC process.
• Threatening, harassing, or behaving in an offensive manner toward support staff or other players.
• Exploiting technical errors or software bugs to gain an unfair advantage.

99group actively monitors all accounts and betting patterns. Any suspicious activity will be investigated, and 99group reserves the right to freeze an account while an investigation is ongoing.

8 Privacy & Data Protection

99group takes the protection of members' personal data seriously. All collection, processing, and storage of personal data is carried out in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).

Information you provide to 99group will be used solely for the following purposes:

• Processing your account registration and identity verification (KYC).
• Processing deposits, withdrawals, and other financial transactions.
• To deliver account-related communications, promotions, and platform updates.
• Comply with legal obligations and anti-money laundering (AML) regulations.
• Conducting analysis to improve the user experience on the 99group platform.

99group will not sell, rent, or disclose your personal data to third parties for marketing purposes without your consent. You have the right to access, correct, and request the deletion of your personal data by contacting the 99group team at support@99group.xyz. For more information, please refer to our full Privacy Policy at Privacy Policy page.

9 Limitation of Liability

99group is not liable for any loss or damage arising from the following situations:

• Internet service disruptions or communication infrastructure failures beyond the control of 99group.
• Betting or game outcomes resulting from a member's own misunderstanding of the rules.
• Financial losses resulting from bets placed on the 99group platform — betting is an activity that carries financial risk, which is borne entirely by the member.
• Unauthorised access to your account resulting from your failure to keep your password secure.
• Any act or omission by a third-party payment service provider.

Under no circumstances shall 99group's total maximum liability to any member exceed the net deposit amount made by that member in the 30 days preceding the claim.

10 Account Closure & Termination

You may close your 99group account at any time by contacting our support team via live chat or email at support@99group.xyz. Prior to closure, any remaining account balance will be returned to you through the same payment method used for your last deposit, subject to the necessary verification process.

99group reserves the right to close or suspend any account immediately and without prior notice in the following circumstances:

• Breach of any provision under these Terms & Conditions.
• Confirmation or suspicion that a member is under 18 years of age.
• Confirmed or suspected use of an account for money laundering or other unlawful financial activity.
• Use of automated software or other fraudulent methods.
• Failure to complete KYC requirements within the stipulated timeframe.
• Requests from relevant law enforcement authorities.

In cases where an account is closed due to a breach of terms, 99group reserves the right to place a hold on the account balance while an investigation is conducted. If fraud or money laundering is confirmed, all funds in the account may be forfeited and surrendered to the relevant authorities.

11 Changes to Terms & Conditions

99group reserves the right to modify, amend, or update these Terms & Conditions at any time. Members will be notified of significant changes through:

• In-platform notifications when you log in to your 99group account.
• Email to the address registered on your account.
• Updates to this Terms & Conditions page with a refreshed update date.

Your continued use of the 99group platform after any changes have been communicated will be considered your acceptance of the revised terms. If you disagree with the changes, you have the right to close your account before they take effect. It is your responsibility to review this page periodically.

12 Applicable Law & Dispute Resolution

These Terms & Conditions and all relations between 99group and its members are governed by applicable law. Any dispute arising from or in connection with the use of the 99group platform shall be resolved through the following process:

• Step one – Customer support: Contact the 99group support team via live chat or email at support@99group.xyz. Most disputes can be resolved at this stage within 24–48 hours.
• Second stage – Internal review: If you are not satisfied with the customer support response, you may request an internal review by a 99group supervisor. The review will be completed within 7 working days.
• Third Stage – Out-of-Court Settlement: If a dispute still cannot be resolved, both parties agree to attempt resolution through good-faith negotiation before pursuing legal action.

By using the 99group platform, you acknowledge that you have read, understood, and agreed to be bound by all terms set out in this document. If any part of these terms is unclear, please contact the 99group support team at support@99group.xyz before continuing to use the platform.