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🔒 Privacy Policy:Your data is protected under Malaysia's Personal Data Protection Act 2010 (PDPA) 🛡️ 256-bit SSL:All transactions and gaming sessions on 99group are fully encrypted 👤 Your Rights:Access, correct, or delete your personal data at any time 📵 No Sharing:99group does not sell or disclose your data to third parties without your consent 📞 Support:Privacy questions? Contact support@99group.xyz or live chat 24/7 🔒 Privacy Policy:Your data is protected under Malaysia's Personal Data Protection Act 2010 (PDPA) 🛡️ 256-bit SSL:All transactions and gaming sessions on 99group are fully encrypted 👤 Your Rights:Access, correct, or delete your personal data at any time 📵 No Sharing:99group does not sell or disclose your data to third parties without your consent 📞 Support:Privacy questions? Contact support@99group.xyz or live chat 24/7
Last Updated: January 2026

Official Documents

99group Privacy Policy — Personal Data Protection for Malaysian Members

At 99group, your privacy is a priority, not an afterthought. This document clearly outlines the types of data we collect, how it is used, how we protect it, and your rights as a member. All our data protection practices comply with Malaysia's Personal Data Protection Act 2010 (PDPA).

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Data Protection Principles

Six Core Principles of the 99group Privacy Policy

Before reading the full policy below, here are the six core principles that shape how 99group handles the personal data of Malaysian members.

Data Minimisation
99group only collects personal data that is strictly necessary for platform operations. We do not gather irrelevant information or request more than what is needed. This "data minimisation" principle means your digital footprint at 99group is always limited to what is truly required.
No Data Sales
99group has never sold, rented, or exchanged members' personal data with any third party for marketing or commercial purposes, and never will. Your data is not our product. It is information you have entrusted to us for specific purposes only, and we honour that trust completely.
High-Level Technical Security
All data is stored on servers protected by 256-bit SSL encryption — the same standard used by leading banking institutions in Malaysia. Access to the member database is restricted to authorised 99group staff only, and all access is logged for audit purposes.
Full Member Rights Over Data
As a 99group member, you have full rights to access the personal data we hold about you, request corrections to any inaccurate data, and request deletion of your data when it is no longer needed. These rights are protected under Malaysia's PDPA 2010, and we honour them without question.
Clear Purpose of Use
Every piece of data we collect has a clear and specific purpose — whether for account verification, payment processing, or improving the user experience. We do not use your data for any purpose beyond what is stated in this policy without obtaining your additional consent.
Ongoing Updates & Compliance
The 99group privacy policy is reviewed and updated regularly to ensure it remains aligned with the latest Malaysian laws, including any amendments to PDPA 2010. Where significant changes occur, we will notify all members via in-platform notifications and email.
Contents
1. Introduction 2. Data Collected 3. Purpose of Data Use 4. Data Sharing 5. Data Security 6. Cookies & Technology 7. Your Rights 8. Data Retention 9. Third-Party Links 10. Children 11. Policy Changes 12. Contact Us

This Privacy Policy explains how 99group collects, uses, stores, and protects your personal data as a member of our platform. By registering for or using the 99group platform, you agree to the data protection practices described in this document. Please read it carefully and contact us at support@99group.xyz if you have any questions.

1 Introduction

99group treats the protection of member privacy as a serious responsibility, not merely a legal obligation. We understand that when you register an account and use the 99group platform, you are entrusting us with sensitive personal information – from your name and phone number to your financial transaction records. That trust is something we uphold with complete integrity.

This Privacy Policy is drafted in accordance with the requirements of Malaysia's Personal Data Protection Act 2010 (PDPA) and clearly reflects 99group's commitment to responsible data management. This document applies to all registered 99group members in Malaysia, including those who access the platform via smartphone, computer, or any other digital device.

We encourage you to read this policy thoroughly so you fully understand your rights and how we handle your information. If any section is unclear or you have questions, the 99group team is available to help via 24-hour live chat or email at support@99group.xyz.

2 Personal Data We Collect

99group collects personal data through several means — directly from you during registration and platform use, as well as automatically through technologies such as cookies and server logs. The following are the categories of data we collect:

Data Categories Example Information How It's Collected
Identification Data Full name, identification card number, date of birth, KYC photo Registration & KYC verification
Contact Data Malaysian phone number, email address, delivery address (where applicable) Account registration
Financial Data Deposit and withdrawal records, payment methods used (DuitNow, FPX, TNG, GrabPay, Boost, ShopeePay), bank account numbers Financial transactions
Gaming Data Betting records, game history, account balance, claimed promotions Automatically during use
Technical Data IP address, device type, operating system, web browser, login time Automatically via server logs
Communication Data Live chat conversation records, support emails, and feedback submitted Customer support interactions

99group does not collect sensitive data such as health information, religious beliefs, or political affiliations. We only request information that is genuinely necessary for platform operations and compliance with applicable laws.

3 Purpose of Personal Data Use

Personal data collected by 99group is used for specific and legitimate purposes. We do not use your data for any purpose beyond those stated below without first obtaining your consent:

  • Account management: Processing registrations, verifying identity, maintaining account records, and providing access to the 99group platform.
  • Financial transaction processing: Processing deposits via DuitNow, FPX, Touch 'n Go eWallet, GrabPay, Boost, and ShopeePay, as well as withdrawals to registered payment methods.
  • KYC and AML compliance: Verifying member identity and monitoring transactions to meet applicable anti-money laundering (AML) legal requirements.
  • Customer support: Providing support and resolving enquiries or complaints via live chat and email in Bahasa Melayu.
  • Promotions and marketing communications: Sending information about 99group promotions, bonuses, and the latest offers — only to members who have consented to receive marketing communications.
  • Platform security: Detecting and preventing fraud, account abuse, and suspicious activity that could compromise the security of other members.
  • Platform improvements: Analysing usage patterns to enhance the user experience, introduce new features, and ensure the 99group platform consistently performs at its best.
  • Legal compliance: To fulfil any legal obligations, regulatory requirements, or directives from the relevant authorities.

4 Data Sharing with Third Parties

99group does not sell, rent, or disclose members' personal data to third parties for commercial or marketing purposes. However, there are limited situations where 99group may need to share your data with specific parties:

  • Payment service providers: Required transaction data is shared with payment providers such as FPX banks, Touch 'n Go, GrabPay, Boost, and ShopeePay solely for the purpose of processing your deposits and withdrawals. These providers are subject to their own privacy policies and confidentiality agreements.
  • Licensed game providers: Minimum information required to run a gaming session may be shared with casino providers such as Evolution Gaming, Pragmatic Play and SA Gaming. This is strictly limited to the technical data necessary for game operations.
  • Legal authorities: 99group will disclose the required data to Malaysian authorities such as the police, courts, or enforcement bodies when mandated by law or a valid court order.
  • Technical support service providers: IT and hosting service providers that assist 99group in operating the platform may have limited access to data for technical purposes only, and are subject to strict confidentiality agreements.

In all data-sharing arrangements described above, 99group ensures that recipients maintain data protection standards equivalent to or stricter than our own. Any data sharing beyond the scenarios described above will only take place with your explicit consent.

5 Data Security Measures

99group invests in robust security infrastructure to ensure members' personal data remains protected at all times. The technical and procedural security measures we employ are as follows:

256-bit SSL Encryption
All communications between your device and 99group's servers are encrypted using TLS protocol with 256-bit keys — the same security standard used by leading Malaysian banks such as Maybank and CIMB.
Stored Data Encryption
Sensitive personal data such as identification card numbers and payment information is stored in encrypted databases. Even in the unlikely event of a security breach, your data cannot be read without the secure decryption key.
Strict Access Controls
Access to the 99group member database is restricted to staff with a legitimate operational need. All access is logged and regularly audited to detect any unauthorised or suspicious activity.
Active 24/7 Monitoring
A continuously operating threat detection system monitors activity on the 99group platform to identify intrusion attempts, DDoS attacks, or any suspicious activity that could compromise member data security.
Two-Factor Authentication (2FA)
An OTP system via your registered Malaysian phone number adds an extra layer of security for sensitive operations such as fund withdrawals and password changes, ensuring only you can authorise those actions.

While 99group takes all reasonable steps to protect your data, no security system can guarantee 100% absolute protection against all threats. You also play an important role in your account's security by keeping your password confidential and not sharing your login credentials with anyone.

6 Cookies and Tracking Technologies

The 99group platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions correctly. Cookies are small text files stored in your web browser when you visit our platform.

Types of cookies used by 99group:

  • Essential cookies: Required for core platform functions such as login, session management, and security. These cookies cannot be disabled without seriously affecting platform functionality.
  • Performance cookies: Collects anonymised information on how members use the platform – most visited pages, time spent, and any technical errors encountered. This data helps 99group improve platform performance.
  • Functionality cookies: Saves your preferences such as language, display settings, and other choices so you do not have to reconfigure them each time you log in to 99group.
  • Analytical cookies: Used to understand aggregated platform usage patterns for product improvement purposes. This data is processed anonymously and cannot be used to identify you as an individual.

You can manage your cookie settings through your web browser's options. Please note that disabling certain cookies may affect the functionality of some parts of the 99group platform. For more information on how to manage cookies in your browser, please refer to the browser's help documentation.

7 Your Rights as a Data Subject

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding the personal data that 99group holds about you. We respect and facilitate the exercise of these rights:

Right of Access
You have the right to request and receive a copy of the personal data that 99group holds about you. Requests will be processed within 21 business days. Contact support@99group.xyz with the subject line "Data Access Request" to initiate the process.
Right to Rectification
If you find that the personal data we hold is inaccurate or incomplete, you have the right to request a correction. Certain information such as your full name and date of birth can be updated directly in your 99group account settings. Other data may require verification before it can be updated.
Right to Erasure
You may request the deletion of your personal data when it is no longer needed for the original purpose of collection. Please note that some data may be required to be retained for a specified period to fulfil Malaysian legal obligations, including AML requirements.
Right to Object
You have the right to object to the use of your personal data for direct marketing purposes at any time. Upon receiving your objection, 99group will immediately cease using your data for that purpose. Update your communication preferences in your account settings or contact our support team.
Right to Restrict Processing
In certain situations — such as when you dispute the accuracy of your data or the validity of its processing — you have the right to request that 99group restrict the processing of your data while the dispute is being resolved. During this period, your data will be used for storage purposes only.
Right to Data Portability
You have the right to receive your personal data in a machine-readable format (such as CSV or JSON) for the purpose of transferring it to another platform. This request is subject to reasonable technical limitations and processing timeframes. Please contact 99group support for further details.

To exercise any of the above rights, contact the 99group team by email at support@99group.xyz with a relevant subject line. We will process your request within 21 business days and may require identity verification before carrying out any action on your data — this is to protect your account security from unauthorised parties.

8 Data Retention Period

99group retains members' personal data only for as long as it is needed for the purposes stated in this policy, or as required by applicable Malaysian law. The following are general data retention guidelines:

  • Active account data: Retained for as long as your 99group account remains active. Once your account is closed at your request, data not required by law will be deleted within 90 days.
  • Financial transaction records: Under Malaysian legal requirements, including AML and tax regulations, financial transaction records must be retained for a minimum of 6 years from the date of the transaction. This is a legal obligation that cannot be waived.
  • Identity verification records (KYC): Identity verification documents such as copies of identification cards are retained for the period required by applicable AML regulations, typically no less than 5 years after the business relationship ends.
  • Support communication records: Live chat conversation logs and support emails are retained for 2 years for quality control purposes and to assist in resolving any disputes that may arise.
  • Technical data and logs: Server logs and technical data are retained for 12 months for security and technical troubleshooting purposes.

Once the relevant retention period has expired, your data will be securely deleted in accordance with data disposal procedures that comply with Malaysia's PDPA standards. This includes secure digital deletion and the physical disposal of any related paper records.

9 Links to Third-Party Platforms

The 99group platform may from time to time contain links or integrations with third-party services. These include Live Casino game providers, slots providers, and sports market providers. Please be aware that:

  • The 99group Privacy Policy applies only to data collected and processed by 99group itself. It does not cover the privacy practices of third-party platforms or services that you may access through 99group.
  • When you interact with games provided by third-party providers within the 99group platform, the minimum technical data required to operate those games may be shared with the relevant provider under established agreements.
  • 99group is not responsible for the privacy practices of any third parties and encourages you to read their respective privacy policies if you have any concerns.

10 Child Protection

The 99group platform is intended solely for individuals aged 18 and above. 99group does not knowingly collect personal data from minors. If we discover that personal data belonging to someone under the age of 18 has been collected, we will take immediate steps to delete that data and close the associated account.

If you suspect that a child has registered an account on the 99group platform or has provided us with their personal information, please contact us immediately at support@99group.xyz so that appropriate action can be taken.

Parents and guardians who discover that a child in their care has accessed an online betting platform are encouraged to use parental control software on the devices concerned. 99group also supports awareness efforts around the dangers of gambling among young people.

11 Changes to the Privacy Policy

99group reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or new features added to the platform. All changes take effect upon publication of the updated version on this page.

For significant changes — especially those that materially affect how we use your data — 99group will notify members through:

  • In-platform notifications upon logging in to your 99group account
  • Email to the address registered to your account
  • A clear notice on this page with an updated revision date

Your continued use of the 99group platform after any changes to this Privacy Policy constitutes your acceptance of the updated version. It is your responsibility to review this page periodically, especially when you receive a change notification from 99group.

12 How to Contact Us Regarding Privacy Matters

If you have any questions, concerns, or complaints regarding how 99group handles your personal data, or if you wish to exercise any of the data rights outlined in this policy, please contact us through the following channels:

  • Email: support@99group.xyz – please use a clear email subject such as "Privacy Enquiry" or "Data Access Request" so we can route your query to the right team promptly.
  • Live chat: Available 24 hours a day, 7 days a week, directly within the 99group platform. For privacy issues requiring urgent attention, live chat is the fastest way to get a response.

We are committed to responding to all privacy-related enquiries within 5 business days. For formal requests such as data access or data deletion, the processing period is up to 21 business days, and we will keep you updated on the status if the process takes longer.

If you are not satisfied with 99group's response to your privacy concern, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia (JPDP) or the relevant regulatory body under the provisions of PDPA 2010.

FAQ

Frequently Asked Questions About Privacy at 99group

Answers to the most frequently asked questions by Malaysian members about the security and privacy of their data at 99group.

Yes. Your financial information at 99group is protected by multiple layers of security. First, all communications between your device and 99group's servers are encrypted using 256-bit SSL — the same standard used by Maybank and CIMB for online banking. Second, bank account numbers and payment details are stored in a separately encrypted database, isolated from other personal information. Third, sensitive payment details such as full account numbers are never displayed in full anywhere on the 99group platform — only the last few digits are shown for verification purposes. Even in the unlikely event of a security breach, encrypted data cannot be used without the secure decryption key.

Yes, you may request deletion of your personal data by contacting support@99group.xyz. However, please note that some data may not be fully deleted due to Malaysian legal obligations. Financial transaction records, for example, must be retained for a minimum of 6 years under applicable anti-money laundering (AML) laws, even upon your request. Identity verification records (KYC) must also be kept for at least 5 years after the business relationship ends. Data not subject to legal retention obligations will be deleted within 90 days of your request being verified. We will clearly inform you which data has been deleted and which must still be retained, along with the reasons.

99group may use your data to send marketing communications about promotions, bonuses, and the latest offers — but only if you have given your consent to receive such communications at registration or via your account settings. You may withdraw this consent at any time through the notification settings in your 99group account or by contacting support@99group.xyz. Once consent is withdrawn, 99group will stop sending marketing communications to you within 5 business days. Please note that account-related communications — such as security notifications, important updates, and transaction confirmations — cannot be opted out of, as they are essential to your account security.

In unforeseen scenarios such as an operational shutdown or business acquisition, the personal data of 99group members will be protected in accordance with Malaysia's PDPA provisions. Any transfer of data to a new entity may only proceed in compliance with applicable legal requirements, and members will be notified in advance of any significant changes to how their data is managed. In the event of an operational shutdown, 99group will provide members with adequate notice and ensure all data is securely deleted or transferred in accordance with PDPA-compliant procedures once the mandatory legal retention period has expired.

In the event of a security incident that may affect members' personal data, 99group is committed to promptly notifying affected members via email and in-platform notifications. The notice will describe the type of data that may have been exposed, the steps 99group has taken to contain the incident, and the measures you can take to protect yourself. 99group will also report the incident to Malaysia's Department of Personal Data Protection (JPDP) as required by law. In the meantime, you can protect your account by ensuring your password is unique and strong, and by changing it immediately if you notice any unusual activity on your 99group account.

Terms & Conditions – Documents Related to the 99group Privacy Policy

This Privacy Policy should be read together with the 99group Terms & Conditions, which contain additional provisions relating to platform use, member accounts, and your responsibilities as a user. Both documents together form the complete agreement between you and 99group. For information on responsible gambling and available protection tools, please visit our Responsible Gaming page.

Read Terms & Conditions → Responsible Gaming →

Play Safe and with Peace of Mind at 99group

Your personal data is taken seriously at 99group. Register a free account today and enjoy over 500 games — slots, live casino, Sports Betting on the Malaysia Super League, badminton, and poker — with the peace of mind that your privacy is always protected.

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